1. Run Outlook Express.
2. If you have never used Outlook Express on your current computer before, it should begin to prompt you to enter your email information. If it does, skip to step 6.
3. Open the 'Tools' menu near the top of the main Outlook Express window and select 'Accounts'.
4. Select the 'Mail' tab if it isn't already selected.
5. Near the right side of the window, click 'Add' and select 'Mail'
6. Enter your Display Name and click 'Next'. Your display name should normally be your full name, i.e. John Doe
7. Enter your E-mail address and click 'Next'. Your email address is specified below, and will take the form of yourname@yourdomain.com
8. Your incoming mail server is a POP3 Server. Enter your mail.yourdomain.com in both (replacing "yourdomain" with your actual web site domain name) and click 'Next'.
9. Enter your Account name (your full email address) and password, make sure the 'Remember password' box is checked and that the 'Log on using Secure Password Authentication (SPA)' box is not checked.
10. Click 'Next' then 'Finish', then 'close' if necessary to get back to the main outlook Express window.
11. Go to 'Tools' and select 'Accounts'. Highlight your new account under 'Mail' and click "Properties".
12. Go to the 'Servers' tab, and check the box at the bottom of the window marked 'My server requires authentication'
13. Send yourself a test email from the main Outlook Express window. If you receive it, your email setup was successful. If you experience problems, go back to your account settings under 'Tools'> 'Accounts'>'Properties' and double-check all of your spelling. If you still experience errors, please contact support via telephone or email, or (415) 409-2504.

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1. Go to Start/Settings/Control Panels and click 'Mail'.
2. Click the ‘Email Accounts…’ button.
3. Select ‘Add a New Email account’ and click ‘next’
4. Select ‘POP3’ and click next
5. Under ‘User Information’ and ‘Your Name’ enter your full name. i.e. John Doe
6. Under ‘User Information’ and ‘E-mail Address’ enter your email address as indicated below. i.e. user@yourdomain.com
7. Under ‘Server Information’ and ‘Incoming Mail Server’ enter your POP mail server mail.yourdomain.com (where "yourdomain" is replaced by your actual web site's domain name).
8. Under ‘Server Information’ and ‘Outgoing mail server’ (SMTP) enter mail.yourdomain.com.
9. Under ‘Login Information’ and ‘User Name’, enter your username as indicated above. It should take the form of your full email address such as user@domain.com.
10. Under ‘Login Information’ and ‘Password’, enter your password as indicated above.
11. Click 'Next' and then 'Finish'. You may now run Outlook and test your mail by sending yourself a test message. If you receive it successfully, your mail is setup correctly. If you do not, check your settings, and if you are still having problems, contact support by email at or by telephone at 415-409-2504.

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1. Run the Mac "Mail" program.
2. If it asks you to "import mailboxes", click 'no' if you are setting up a new mailbox.
3. If it asks you if you would like to see what's new, click 'no'.
4. Go to the "Mail" menu at the top and select 'preferences'.
5. Click "Add Account" to set up your new mailbox.
6. Under "account type" select 'POP'.
7. Under "description" enter your email address.
8. Under "email address" enter your email address again.
9. Under "full name" enter your full name with proper capitalization.
10. Under "Incoming mail server" enter mail.yourdomain.com (where "yourdomain" is replaced by your actual web site's domain name).
11. Under "user name" enter your full email address, including what comes after the '@' symbol.
12. Under "password" enter your account password as listed above.
13. Under "outgoing mail server" select "add server'.
14. In the window that comes up, under "Outgoing mail server" enter mail.yourdomain.com (where "yourdomain" is replaced by your actual web site's domain name).
15. Under server port, leave it on 25 unless you are connecting via ATT/SBC/Yahoo DSL, in which case you may need to change the SMTP port to 8025.
16. Do not check the "Use Secure Sockets Layer" box.
17. Under "authentication" select "password".
18. Under "User Name" enter your full email address. For example: you@yourdomain.com.
19. Under "Password" enter your account password as listed above.
20. Click "OK" at the bottom of the "SMTP Server Options" window.
21. Click "OK at the bottom of the "Accounts" window.
22. Close the "accounts" window.
23. Test your email by sending yourself a message. If it does not work, double check that there are no typo's in your settings, and that you used your full email address for your user name in both the incoming and outgoing server sections. If it still does not work, please email support at or call support at 415-409-2504.

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1. Run Entourage.
2. If you have never used Entourage on your current computer before, it should begin to prompt you to enter your email information. If it does, skip to step 6.
3. Open the 'Tools' menu near the top of the main Microsoft Entourage window and select 'Accounts'.
4. Select the 'Mail' tab if it isn't already selected.
5. Near the right side of the window, click 'New' (and if asked, select 'Mail').
6. Enter your display name and click 'Next'. Your display name should normally be your full name i.e. John Doe.
7. Enter your E-mail address and click 'Next'. For example: yourname@yourdomain.com.
8. Your incoming mail server is a POP3 Server. Enter mail.yourdomain.com (where "yourdomain" is replaced by your actual web site's domain name).
9. Your outgoing mail server is an SMTP Server. Enter mail.yourdomain.com (where "yourdomain" is replaced by your actual web site's domain name).
10. Enter your Account name (your full email address) and password, make sure the 'Save password in my Mac OS keychain' box is checked.
11. Enter a name for your new account. A good practice is to use the full email address (yourname@yourdomain.com). Make sure that the ‘Include this account in my Send & Receive All schedule” checkbox is checked if you want to automatically send and receive mail with this account.
12. Click 'Finish', then close the ‘Accounts’ box if necessary to get back to the main outlook Express window.
13. Go to 'Tools' and select 'Accounts'. Highlight your new account under 'Mail' and click "Edit" button at the top.
14. Click the ‘Click here for advanced sending options’ button under the “Sending mail” heading.
15. Check the second checkbox down, and enter the number ‘8025’ to the right.
16. Check the third box down, and make sure the radio button ‘Use same settings as receiving mail server’ is selected.
17. Test your email by sending yourself a message. If it does not work, double check that there are no typo's in your settings, and that you used your full email address for your user name in both the incoming and outgoing server sections. If it still does not work, please email support at or call support at 415-409-2504.

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1. Go to Start/Programs/Mozilla Thunderbird and click to start Mozilla Thunderbird.
2. Go to Tools/Account Settings… and click to open the Account Settings.
3. Click the ‘Add Account…’ button on the bottom left. Click ‘Next’.
4. Under ‘Your Name’ enter your full name. i.e. John Doe.
5. Under ‘Email Address’ enter your email address as indicated above. i.e. user@domain.com.
6. Click ‘Next’ then select “POP” and enter mail.yourdomain.com (where "yourdomain" is replaced by your actual web site's domain name).
7. Under ‘Outgoing Server’ enter mail.yourdomain.com (where "yourdomain" is replaced by your actual web site's domain name). Click ‘Next’.
8. Enter your user name as your full email address under ‘Incoming User Name”. Click ‘Next”.
9. You may now enter a custom account name, such as “Work Account”, “Home Account”, or you may leave it at the default setting of your email address.
10. Click 'Next' and then ‘Ok’. You may now send yourself a test message. If you receive it successfully, your mail is setup correctly. If you do not, check your settings, and if you are still having problems, contact support by email at or by telephone at 415-409-2504.

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1. In Eudora, go to the Tools menu and select OPTIONS.
2. In the Options window, you will see several icons on the left. Select GETTING STARTED
3. In the REAL NAME field, type your name the way you would like people to see it when they get email from you. For example, John Doe.
4. In the RETURN ADDRESS field, enter your email address. For example: you@yourdomain.com.
5. In the POP MAIL SERVER (INCOMING) field, enter mail.yourdomain.com
6. In the SMTP MAIL SERVER (OUTGOING) field, enter mail.yourdomain.com
7. In the LOGIN NAME field, enter your full email address. For example: you@yourdomain.com
8. Make sure the ALLOW AUTHENTICATION field is unchecked.
9. Click OK. This completes the basic setup. You may now send yourself a test message. If you receive it successfully, your mail is setup correctly. If you do not, check your settings, and if you are still having problems, contact support by email at or by telephone at 415-409-2504.

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1. If you are an AOL subscriber and do not use another email program, you will need to use our Web Mail solution to send and receive email associated with your WebSight Design, Inc. email account.

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1. Go to http://mail.websightdesign.com:8080/ or you can also go to http://mail.YOUR_DOMAIN_NAME_HERE.com:8080 (Please note that if this is a new hosting account, the web address will not work until your transfer has been fully completed. Also, the “http://” and the “:8080” are both required. Do NOT include the "www".
2. Enter your email address in the ‘Login Name’ field and your password in the ‘Password’ field, and click the ‘enter button’.
3. Click on ‘Folders’ in the top left corner.
4. Click on ‘Inbox’ in the middle of the next screen to view your inbox.
5. To read a message, simply click on it. To delete a message, check the box next to it, and click ‘set’ next to where it says ‘deleted’ near the bottom, and then click ‘Purge Deleted’. However, if you delete a message from Webmail, it will be permanently gone and will not be retrievable by your email program, so only delete messages you are sure you do not want to keep.
6. To compose a new message, click ‘Mail’ near the top of the window just to the right of where it says ‘New’.
7. To set up a vacation auto-reply, click ‘Rules’ at the top of the window, enter a vacation message in the ‘Vacation Message’ field, and then click enable. To turn off the vacation auto-reply, uncheck the ‘Vacation Message’ checkbox and click ‘update’. To change your vacation message, change the text and then click ‘enable’ or ‘update’.
8. If you have any questions about Webmail, email support at , or call +1-(415)-331-8679.

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1. If you are having issues sending mail and are using our SMTP server make sure that outgoing authentication is enabled. If that does not work, try changing the outgoing port from ‘25’ to ‘8025’.
2. Is all of your information entered correctly? This usually isn’t the issue with a problem that just pops up, but though it is one of the best things to check over before you start trying to troubleshoot any further than you think you are comfortable with. Check your username (full email address), password, incoming and outgoing mail server addresses, as well as other settings (see the above email configuration for what settings to double check)
3. You may need to clear out your computer's locally stored domain referencing in order for the new settings to take. You can do this in one of two ways. 1- reboot your computer - once the computer is powered back up again, try sending an email. 2- if you don't want to have to completely reboot the computer, in Windows machines, click the Windows START button on the bottom left of your screen, then click "Run" - this opens a small window with a single form field - in this field, type: "IPCONFIG /FLUSHDNS" (be sure to include a blank space before the forward slash) then click OK. Once that's done, try your email again.
4. Has this issue been occurring on and off? This might be an issue with the route the data is trying to take and not an issue with the start nor the end. Go to your start menu and click the "run" button. If you cannot find the "run" option in the start menu you can hold down the Windows key and press 'r'. Type "TRACERT 64.84.47.110" . If you see any really large numbers to the left (they should all be under 100ms) make note of the location on the right. IF you see a series of asterisks (*) and / or "timed out" messages, it means there is a problem with your computer seeing the mail server. If either the times are 100ms or greater, or you get mostly asterisks, or "timed out" warnings, have this information ready for us when you call. It will help us determine where the problem is.
5. How long has this been an issue? Things that have just happened recently usually mean a corrupt file, or perhaps a virus (or rogue program) that is trying to do something that is stopping your computer from working properly with the connection to the mail server. Keep a list of things that have changed, when they have changed, and if you change them back and the issue resolves itself for when you call us.
6. Has anything changed in the office (Internet Service Provider, network devices, computer connection types, antivirus software expired, etc) that might have caused an issue with the local computer? This could be as simple as simply uninstalling expired antivirus software, or as complex as tracking down something in your network that is refusing to connect to our mail server. Keep a list of things that have changed, when they have changed, and if you change them back and the issue resolves itself for when you call us.
7. Can you connect/ping the mail server on your computer (http://mail.YOURDOMAINNAME:8080/ for example http://mail.websightdesign.com:8080/) or go to your start menu and click the "run" button. If you cannot find the "run" option in the start menu you can hold down the Windows key and press 'r'. Type “PING 64.84.47.110” and hit enter. If it responds, make sure it is not taking too long (anytime over 100ms is too long if it constantly gets that high). If it does not respond, note it down and mention it to us when you call.
8. If your issue persists, back up your mail and remove the account, then reinstall the account. Make sure your email is backed up before doing this, otherwise you could lose all of your email forever.

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