Tech Support - Email Access

Email Access

How To Access And Use Your Email:

 General
Overview
- POP Vs SMTP
- POP Information
- SMTP Information
- Troubleshooting

Microsoft® Mail Clients
Outlook Express
Office Outlook

America Online®
AOL (all versions)

Apple® Clients
.Mac Mail
Entourage
- iPhone & iPad

Mozilla®
Thunderbird

Qualcomm®
Eudora

Web Mail
Web Mail
Basic Web Mail

Overview

All non-Exchange email hosted by WebSight Design Inc. is hosted on our shared email server. We fully support POP3 (POP), IMAP4 (IMAP), SMTP, basic HTML webmail, advanced flash-based webmail, as well as a fully customizable list of email objects such as email aliases, forwarders, and group email accounts.

Listed are the most common email browsers that we have come across. If you have an email client that is not listed please use the POP3 and SMTP information listed under the sections for that information to set up your client manually.

If you have any technical issues with the mail server or merely have a question about accessing a feature please feel free to email support@websightdesign.com or calling the main technical support line at 415-331-8679.

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POP Vs SMTP

  • POP3 (or just POP) allows your computer to connect to the mail server and download your email whenever you have access to the internet. The computer downloads the messages and deletes them off of the server when it has completed (unless Leave A Copy Of Message On Server is enabled). All of your email is stored on your computer so make sure to back up your computer weekly (if not daily).
  • SMTP allows your computer to connect to the mail server and upload email for outbound email accounts whenever you have access to the internet. The computer sends the messages and usually saves a copy to your Sent Items folder. Most outgoing connections need to be authenticated (ours not withstanding).
  • If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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POP Information

  • Your POP mail server will always be 'mail.<Yourdomain>'. For example, the POP mail server for websightdesign.com is mail.websightdesign.com.
  • Our POP server does NOT use SSL. If you enable this option you will not be able to send emails properly.
  • If you are having issues with using your personal POP mail server address, try using mail.websightdesign.com.
  • If mail.websightdesign.com does not work, try using 216.74.41.212 (this is the direct IP of the mail server)
  • If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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SMTP Information

  • Your SMTP mail server will always be 'mail.<Yourdomain>'. For example, the SMTP mail server for websightdesign.com is mail.websightdesign.com.
  • Our SMTP server requires authentication in the form of your full email address and your email password. If this is not entered you will not be able to send emails properly.
  • Our SMTP server does NOT use SSL. If you enable this option you will not be able to send emails properly.
  • If you are having issues with using your personal SMTP mail server address, try using mail.websightdesign.com.
  • If mail.websightdesign.com does not work, try using 216.74.41.212 (this is the direct IP of the mail server)
  • If you are currently using the default SMTP (25), and you have switched Internet Service Providers recently, or are at a hotel or new location, you may need to switch your SMTP port to the override port (8025). This port can be used at all times normally, so feel free to use it as the default.
  • If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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Troubleshooting

  • If you are currently using the default SMTP port (25), and are having issues sending email out, you may need to switch your SMTP port to the override SMTP port (8025). This port can be used at all times normally, so feel free to use it as the default.
    • In Outlook 2007/2010, you can modify the port as follows:
      • In the Outlook main window, click the File option near the top-left of the window. Click Account Options and then select your account and click the Change button. Click the More Settings button in the bottom right hand corner and then click the Advanced tab at the far top right. You will then see your SMTP/Outgoing server port. Modify it to 8025. Click Ok, Next, Finished, and then send yourself a test email to verify that it is working.
    • In Outlook 2003, you can modify the port as follows:
      • In the Outlook main window, click the Tools menu option, then select Account Settings (this may also be listed as Email Accounts, or Accounts depending on a few factors). Click next, select your email account, and then click the Change button. Click the More Settings button in the bottom right hand corner and then click the Advanced tab at the far top right. You will then see your SMTP/Outgoing server port. Modify it to 8025. Click Ok, Next, Finished, and then send yourself a test email to verify that it is working.
    • In Mac Mail (Mail.App), you can modify the port as follows:
      • In the Mac Mail main window, click the Mail drop down option in the top left hand corner, and then select Preferences. Click the blue "@" symbol for the Accounts window, and then select your account. On the General tab, click the drop down box near the bottom for the SMTP/Outgoing server, and then select the Edit Server List option. Click the Advanced tab, and then click the radio circle option to Override Default SMTP port, then enter 8025 as the new override port. Close out of this pop up window, and then close out of the settings window. You may be asked if you want to save your changes, and if so, click Yes.
    • In Outlook 2011 for Mac, you can modify the port as follows:
      • In the Outlook main window, click the Tools menu option, then select Email Account. Click next, select your email account, and then click the Change button. Click the More Settings button in the bottom right hand corner and then click the Advanced tab at the far top right. You will then see your SMTP/Outgoing server port. Modify it to 8025. Click Ok, Next, Finished, and then send yourself a test email to verify that it is working.
  • If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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Outlook Express

  1. Run Outlook Express.
  2. If you have never used Outlook Express on your current computer before, it should begin to prompt you to enter your email information. If it does, skip to step 6.
  3. Open the 'Tools' menu near the top of the main Outlook Express window and select 'Accounts'.
  4. Select the 'Mail' tab if it isn't already selected.
  5. Near the right side of the window, click 'Add' and select 'Mail'
  6. Enter your Display Name and click 'Next'. Your display name should normally be your full name, i.e. John Doe
  7. Enter your E-mail address and click 'Next'. Your email address is specified below, and will take the form of yourname@yourdomain.com.
  8. Your incoming mail server is a POP3 Server. Enter your mail.yourdomain.com in both (replacing 'yourdomain' with your actual web site domain name) and click 'Next'.
  9. Enter your Account name (your full email address) and password, make sure the 'Remember password' box is checked and that the 'Log on using Secure Password Authentication (SPA)' box is not checked.
  10. Click 'Next' then 'Finish', then 'close' if necessary to get back to the main outlook Express window.
  11. Go to 'Tools' and select 'Accounts'. Highlight your new account under 'Mail' and click 'Properties'.
  12. Go to the 'Servers' tab, and check the box at the bottom of the window marked 'My server requires authentication'
  13. Send yourself a test email from the main Outlook Express window. If you receive it, your email setup was successful. If you experience problems, go back to your account settings under 'Tools'> 'Accounts'>'Properties' and double-check all of your spelling.
  14. If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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Office Outlook

  1. Go to Start/Settings/Control Panels and click 'Mail'.
  2. Click the 'Email Accounts' button.
  3. Select 'Add a New Email account' and click 'next'
  4. Select 'POP3' and click next
  5. Under 'User Information' and 'Your Name' enter your full name. i.e. John Doe
  6. Under 'User Information' and 'E-mail Address' enter your email address as indicated below. i.e. user@yourdomain.com
  7. Under 'Server Information' and 'Incoming Mail Server' enter your POP mail server mail.yourdomain.com (where 'yourdomain' is replaced by your actual web site's domain name).
  8. Under 'Server Information' and 'Outgoing mail server' (SMTP) enter mail.yourdomain.com.
  9. Under 'Login Information' and 'User Name', enter your username as indicated above. It should take the form of your full email address such as user@domain.com.
  10. Under 'Login Information' and 'Password', enter your password as indicated above.
  11. Click 'Next' and then 'Finish'. You may now run Outlook and test your mail by sending yourself a test message. If you receive it successfully, your mail is setup correctly. If you do not, check your settings.
  12. If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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.Mac Mail

The latest OS:X yosemite release, there has been issues with email access because of the setting "Automatically detect and maintain account settings" found under the advanced settings for the email account. Please DISABLE this setting! Thank you!

  1. Run the Mac 'Mail' program.
  2. If it asks you to 'import mailboxes', click 'no' if you are setting up a new mailbox.
  3. If it asks you if you would like to see what's new, click 'no'.
  4. Go to the 'Mail' menu at the top and select 'preferences'.
  5. Click 'Add Account' to set up your new mailbox.
  6. Under 'account type' select 'POP'.
  7. Under 'description' enter your email address.
  8. Under 'email address' enter your email address again.
  9. Under 'full name' enter your full name with proper capitalization.
  10. Under 'Incoming mail server' enter mail.yourdomain.com (where 'yourdomain' is replaced by your actual web site's domain name).
  11. Under 'user name' enter your full email address, including what comes after the '@' symbol.
  12. Under 'password' enter your account password as listed above.
  13. Under 'outgoing mail server' select 'add server'.
  14. In the window that comes up, under 'Outgoing mail server' enter mail.yourdomain.com (where 'yourdomain' is replaced by your actual web site's domain name).
  15. Under server port, leave it on 25 unless you are connecting via ATT/SBC/Yahoo DSL, in which case you may need to change the SMTP port to 8025.
  16. Do not check the 'Use Secure Sockets Layer' box.
  17. Under 'authentication' select 'password'.
  18. Under 'User Name' enter your full email address. For example: you@yourdomain.com.
  19. Under 'Password' enter your account password as listed above.
  20. Click 'OK' at the bottom of the 'SMTP Server Options' window.
  21. Click 'OK at the bottom of the 'Accounts' window.
  22. Close the 'accounts' window.
  23. Test your email by sending yourself a message. If it does not work, double check your settings, and that you used your full email address for your user name in both the incoming and outgoing server sections.
  24. If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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Entourage

  1. Run Entourage.
  2. If you have never used Entourage on your current computer before, it should begin to prompt you to enter your email information. If it does, skip to step 6.
  3. Open the 'Tools' menu near the top of the main Microsoft Entourage window and select 'Accounts'.
  4. Select the 'Mail' tab if it isn't already selected.
  5. Near the right side of the window, click 'New' (and if asked, select 'Mail').
  6. Enter your display name and click 'Next'. Your display name should normally be your full name i.e. John Doe.
  7. Enter your E-mail address and click 'Next'. For example: yourname@yourdomain.com.
  8. Your incoming mail server is a POP3 Server. Enter mail.yourdomain.com (where 'yourdomain' is replaced by your actual web site's domain name).
  9. Your outgoing mail server is an SMTP Server. Enter mail.yourdomain.com (where 'yourdomain' is replaced by your actual web site's domain name).
  10. Enter your Account name (your full email address) and password, make sure the 'Save password in my Mac OS keychain' box is checked.
  11. Enter a name for your new account. A good practice is to use the full email address (yourname@yourdomain.com). Make sure that the 'Include this account in my Send & Receive All schedule' checkbox is checked if you want to automatically send and receive mail with this account.
  12. Click 'Finish', then close the 'Accounts' box if necessary to get back to the main outlook Express window.
  13. Go to 'Tools' and select 'Accounts'. Highlight your new account under 'Mail' and click 'Edit' button at the top.
  14. Click the 'Click here for advanced sending options' button under the 'Sending mail' heading.
  15. Check the second checkbox down, and enter the number '8025' to the right.
  16. Check the third box down, and make sure the radio button 'Use same settings as receiving mail server' is selected.
  17. Test your email by sending yourself a message. If it does not work, double check your settings, and that you used your full email address for your user name in both the incoming and outgoing server sections.
  18. If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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iPhone & iPad

  1. If you have never set up a mail account on your iphone before you will need to click on the 'Mail' icon to start the setup process (skip to step 6).
  2. Click the 'Settings' icon.
  3. Select the 'Mail' option (you may need to scroll down the display to see this icon).
  4. Select the 'Add Account' option.
  5. You will be presented with a list of common email providers. Select the 'Other' option.
  6. You will be presented with a list of server types. Select POP from the list.
  7. Enter your E-mail address. For example: yourname@yourdomain.com.
  8. Your incoming mail server will be in this format: mail.yourdomain.com (where 'yourdomain' is replaced by your actual web site's domain name).
  9. Your outgoing mail server will be in the same format as the incoming mail server: mail.yourdomain.com (where 'yourdomain' is replaced by your actual web site's domain name).
  10. Enter your full email address for the account name
  11. Enter your email password.
  12. Click the 'Setup' button at the bottom of the page
  13. If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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Thunderbird

  1. Go to Start/Programs/Mozilla Thunderbird and click to start Mozilla Thunderbird.
  2. Go to Tools/Account Settingsƒ and click to open the Account Settings.
  3. Click the 'Add Accountƒ' button on the bottom left. Click 'Next'.
  4. Under 'Your Name' enter your full name. i.e. John Doe.
  5. Under 'Email Address' enter your email address as indicated above. i.e. user@domain.com.
  6. Click 'Next' then select 'POP' and enter mail.yourdomain.com (where 'yourdomain' is replaced by your actual web site's domain name).
  7. Under 'Outgoing Server' enter mail.yourdomain.com (where 'yourdomain' is replaced by your actual web site's domain name). Click 'Next'.
  8. Enter your user name as your full email address under 'Incoming User Name'. Click 'Next'.
  9. You may now enter a custom account name, such as 'Work Account', 'Home Account', or you may leave it at the default setting of your email address.
  10. Click 'Next' and then 'Ok'. You may now send yourself a test message. If you receive it successfully, your mail is setup correctly. If you do not, double-check your settings.
  11. If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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Eudora

  1. In Eudora, go to the Tools menu and select OPTIONS.
  2. In the Options window, you will see several icons on the left. Select GETTING STARTED
  3. In the REAL NAME field, type your name the way you would like people to see it when they get email from you. For example, John Doe.
  4. In the RETURN ADDRESS field, enter your email address. For example: you@yourdomain.com.
  5. In the POP MAIL SERVER (INCOMING) field, enter mail.yourdomain.com
  6. In the SMTP MAIL SERVER (OUTGOING) field, enter mail.yourdomain.com
  7. In the LOGIN NAME field, enter your full email address. For example: you@yourdomain.com
  8. Make sure the ALLOW AUTHENTICATION field is unchecked.
  9. Click OK. This completes the basic setup. You may now send yourself a test message. If you receive it successfully, your mail is setup correctly. If you do not, double-check your settings.
  10. If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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AOL (all versions)

  1. If you are an AOL subscriber and do not use another email program, you will need to use our Web Mail solution to send and receive email associated with your WebSight Design, Inc. email account. Please check out the Webmail (or Basic Webmail if you are on a slower connection or do not support Flash).
  2. If you have any questions about AOL, email support@websightdesign.com, or call (415) 331.8679.

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 Web Mail

  1. Go to http://mail.yourdomain.com/Pronto (Please note that if this is a new hosting account, the web address will not work until your transfer has been fully completed. Also, the 'http://' is required for this operation. Do NOT include 'www' at all. You can also use http://mail.websightdesign.com/Pronto for webmail access.
  2. Enter your FULL email address in the 'Login Name' field and your password in the 'Password' field, and click the 'enter button'. You do not need to fill out any of the other options such as 'Language' unless you would like an alternate language. The default language is set to English.
  3. The interface is nearly identical to Office Outlook minus the Send/Receive option as the email server automatically completes this action every two minutes.
  4. If you have any questions about Webmail, email support@websightdesign.com, or call (415) 331.8679.

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Basic Web Mail

  1. Go to http://mail.yourdomain.com (Please note that if this is a new hosting account, the web address will not work until your transfer has been fully completed. Also, the 'http://' is required for this operation. Do NOT include 'www' at all. You can also use http://mail.websightdesign.com/ for webmail access.
  2. Enter your FULL email address in the 'Login Name' field and your password in the 'Password' field, and click the 'enter button'. You do not need to fill out any of the other options such as 'Layout' unless you would like an alternate layout. We have polled all of our clients and have picked the layout that is the most popular for the default layout (Xchange).
  3. Click on 'Folders' in the top left corner.
  4. Click on 'Inbox' in the middle of the next screen to view your inbox.
  5. To read a message, simply click on it. To delete a message, check the box next to it, and click 'set' next to where it says 'deleted' near the bottom, and then click 'Purge Deleted'. However, if you delete a message from Webmail, it will be permanently gone and will not be retrievable by your email program, so only delete messages you are sure you do not want to keep.
  6. To compose a new message, click 'Mail' near the top of the window just to the right of where it says 'New'.
  7. To set up a vacation auto-reply, click 'Rules' at the top of the window, enter a vacation message in the 'Vacation Message' field, and then click enable. To turn off the vacation auto-reply, uncheck the 'Vacation Message' checkbox and click 'update'. To change your vacation message, change the text and then click 'enable' or 'update'.
  8. If you have any questions about Basic Webmail, email support@websightdesign.com, or call 415.331.8679.

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