Tech Support - Email Administration

Email Administration

Overview

If you have email administration rights to your email domain you will be able to create new email accounts, forwarders, aliases, and groups as well as change old email objects and delete old email objects through a web interface.

If you have any technical issues with the mail server or merely have a question about accessing a feature please feel free to email support@websightdesign.com or calling the main technical support line at 415-331-8679.

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Logging In

• Navigate your web browser to your email administration URL. This URL is http://mail. then your domain name and then ":8010/". For example, the email administration location for websightdesign.com is http://mail.websightdesign.com:8010/. The personalized URL will only function with your domain.
• Click the Domain Administration link in the top-right.
• A login prompt will pop up and ask you for a username and password. Your username is your administrator email address. Your password is the email account password used for that account.
• If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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Creating A New Email Account

• After logging in to your email administrator account you will be presented with the email administrator dashboard.
• Enter the username for the new email account at the top of the page to the right of the Create Account button. For example, if I wanted to create the user account support@websightdesign.com I would enter support.
• Click the Create Account button to the left.
• You will be taken to the account settings page. Here you can add a CommuniGate Password for the email account (this is the password used to log into the account, to download email, and to send email), add information about the owner of the email account, and change their account settings.
• If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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Creating A New Email Forwarder

• After logging in to your email administrator account you will be presented with the email administrator dashboard.
• Enter the username for the new email forwarder at the top of the page to the right of the Create Forwarder button. For example, if I wanted to create the forwarder support@websightdesign.com I would enter support.
• Enter the address to the right of the previous text box that you want to have the forwarder account pointing to. For example if I wanted the forwarder support@websightdesign.com to forward to support@google.com I would enter support@google.com in this text box.
• Click the Create Forwarder button to the left.
• The new forwarder will be created. You can access the forwarder through the account list at the bottom to change the address that it is forwarding to, rename the forwarder, and delete the forwarder.
• If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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Creating A New Email Group

• After logging in to your email administrator account you will be presented with the email administrator dashboard.
• Enter the username for the new email group at the top of the page to the right of the Create Group button. For example, if I wanted to create the group support@websightdesign.com I would enter support.
• Click the Create Group button to the left.
• The page will display the group settings page. You can add new members through the text box in the middle of the page. To add more than one member at a time use a comma between the different objects. For example, to add support@websightdesign.com and support@google.com you would enter it as support@websightdesign.com, support@google.com.
• If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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Adding An Email Alias To An Existing Account

• After logging in to your email administrator account you will be presented with the email administrator dashboard.
• Find the email account that you want to add the email alias to by using the bottom user account viewing area
• At the bottom-left of the page you will find an Aliases group with a text box. Enter any aliases that you wish to have for this account in the text box. You can use a comma to seperate more than one alias. For example, if I wanted to enter suppport and suport as aliases for support@websightdesign.com I would enter it as suppport,suport.
• Press one of the update buttons listed on the page both below and above the Aliases group. The page will refresh and your changes will be in affect instantly.
• If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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Changing An Email Password

• After logging in to your email administrator account you will be presented with the email administrator dashboard.
• Find the email account that you want to change the email password to by using the bottom user account viewing area.
• Near the top of the page there will be a text box titled CommuniGate Password which will have black circles which is the previous password.
• Click in the text box and delete the black circles.
• Enter the new password.
• Press the update button below the text box. The page will be refreshed and the new password will be in affect.
• If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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Renaming An Email Object

• After logging in to your email administrator account you will be presented with the email administrator dashboard.
• Find the email account that you want to rename by using the bottom user account viewing area.
• At the bottom-left of the page you will find a text box titled New Account Name.
• Enter the new account name. For example, if I wanted to rename support@websightdesign.com to help@websightdesign.com I would enter help in the text box.
• Press the Rename Account button below the text box. The page will be refeshed and the new name for the account will be in affect. You cannot rename an account to an existing object's name (including aliases).
• If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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Deleting An Email Object

• After logging in to your email administrator account you will be presented with the email administrator dashboard.
• Find the email account that you want to delete by using the bottom user account viewing area.
• For an email account you will find a Remove Account button at the bottom-right
• For an email forwarder you will find a Remove Forwarder button at the bottom-left.
• For an email group you will find a Remove Group button at the bottom-left.
• To remove an email alias you will need to remove it from the email account that it exists on. Follow the directions to add the alias, except instead of adding it to the account delete it from the list.
• You will be asked to confirm the removal of the account. Take this time to make CERTAIN that this is the correct account that you want to remove because this step is NOT reversable for any accounts with custom settings or email in without a full server restoration.
• If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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Setting Up Forwarding On An Email Account

• After logging in to your email administrator account you will be presented with the email administrator dashboard.
• Find the email account that you want to set up forwarding by using the bottom user account viewing area.
• Near the top of the page there will be a tab labeled Mail. Click it.
• In the middle of the page you will see a check box labeled Redirect All Mail to. Below that is a text box to enter the email address[es] that you want to forward email to. Use a comma when using more than one email account. For example, if I wanted to forward email from support@websightdesign.com to help@websightdesign.com and archive@websightdesign.com you would enter it as help@websightdesign.com, archive@websightdesign.com.
• If you want to have the email account leave a copy of the message in the user's account make sure to check the checkbox labeled Keep a Copy.
• If you want to have the forwarder keep message look as if it was sent directly to the email account that it was forwarded to, check the checkbox labeled Preserver To/Cc fields.
• Press the Update button to the bottom of the page. The page will update and the changes will be in affect.
• If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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Setting Up A Vacation Message On An Email Account

• After logging in to your email administrator account you will be presented with the email administrator dashboard.
• Find the email account that you want to set up a vacation message for by using the bottom user account viewing area.
• Near the top of the page there will be a tab labeled Mail. Click it.
• Near the top of the page there will be a text box with a button labled Enable or a checked checkbox above it.
• Enter the message that you want the email account to reply with in the text box.
• Press the Enable button to enable the vacation message. The page will refresh and it will be replaced with a checkbox.
• Click the Clear 'Replied Addresses' List to clear the list of addresses that have already been replied to. This should be done every time before setting a new vacation message.
• When you want to disable the vacation message uncheck the checked checkbox and then press the update button.
• If you are still having problems or have any questions please email support@websightdesign.com or call (415) 331.8679.

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